Shipping & Returns

Shipping Information

Delivery Times

We aim to process and ship all orders within 1-2 business days. Standard delivery typically takes 5-14 business days from the date your order ships, depending on your location across the Philippines. Express shipping options are available at checkout for faster delivery.

Shipping Costs

Shipping costs are calculated based on your location and the weight of your order. You will see the final shipping cost at checkout before completing your purchase. We offer FREE shipping for orders within Metro Manila. We also offer free shipping on orders over a certain amount (details provided at checkout).

International Shipping

We currently ship to select international locations. International orders may be subject to customs duties and taxes, which are the customer's responsibility. Delivery times for international orders may vary.

Return Policy

30-Day Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of purchase for a full refund, no questions asked.

Return Conditions

• Products must be in original, unopened, and resalable condition
• Return must be initiated within 30 days of purchase
• Proof of purchase (order number or receipt) is required
• Shipping costs for returns are the customer's responsibility (unless the return is due to our error)

How to Return an Item

1. Contact our customer service team with your order number
2. Provide details about why you wish to return the item
3. Receive return shipping instructions and a return address
4. Ship the item back to us in original packaging if possible
5. Once we receive and inspect the item, we'll process your refund

Refund Processing

Refunds are typically processed within 5-10 business days of receiving and inspecting the returned item. The refund will be issued to the original payment method used for purchase.

Damaged or Lost Items

If your item arrives damaged or doesn't arrive at all, please contact us immediately with photos of the damage or proof of delivery. We'll work with you to resolve the issue as quickly as possible, including replacement or full refund.

Questions?

For more information about shipping and returns, please contact our customer service team at slimxphilippines@gmail.com or at our business address: